Frequently Asked Questions
Refund Policy
Services at LPS Skin Studio are tailored to your individual skincare needs. Although we strive for ultimate client satisfaction, there is unfortunately a chance that you may not be 100% satisfied with the treatment provided. All services are non-refundable.
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Product Refunds:
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You have 24 hours to cancel an order once it's been placed.
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All products are final sale.
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If an allergic reaction occurs after using a product, please email us immediately. Help facilitate the process by attaching photos of the reaction to the email. If the refund is approved, you will be issued a store credit.
Shipping & Pickup
Ground Shipping can take 3-5 business days. You will receive a tracking number once your order is sent out. LPS Skin Studio ships across Canada and charges a flat fee with each order.
Free pickup at the spa is available for all product orders. Please keep in mind that orders can only be picked up during operating hours.
